Q Answer the following questions about YO: 1. Submit the 1/2 to 1 page response you provided to the preceding assignment (This will remind me what operation you chose, your role in it, etc. and so it will help me more fairly evaluate your answers to the following questions. Restate here the "customer benefit package" description you submitted in response to Question 4 of the Week 1 "Describe Your Operation" assignment.) 2. Would you now revise the "customer benefit package" statement because of what you have learned in Weeks 2 and 3? If so then explain why and rewrite the statement. 3. Describe the relationship between the "voice of the customer" and the "customer benefit package". 4. Create a simple House of Quality for YO similar to the one on page 88 of the text. I have provided a Microsoft Excel template and a Power Point template Power Point template - Alternative Formats that you may wish to use but your own format is acceptable. Even an uploaded photo of your handwritten House of Quality is acceptable. The point is to convince me that you understand the concept of the House of Quality as it applies to YO. 5. Pages 108 - 109 of the text describes 11 important supply chain decisions or issues. For each of the 11, explain whether or not it is important to YO, explain whether YO understands and effectively manages that topic, and explain what, if anything, you would change. 6. Explain whether you believe the YO supply chain is a "push" or a "pull" system. A typical high scoring response to this assignment would be 1,000 - 1,500 words long, plus the House of Quality chart.
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